|Most Realtors® have reoccurring nightmares of last-minute problems and upset clients because of lenders using the outdated assembly-line system. Files are lost or hung up going back and forth between loan officers, processing, underwriting and closing departments. Its fatal flaw is that no one is required to take responsibility and ownership of the client’s file. The results are agents feeling powerless with this archaic, ping-pong approach to lending.
Responsibility & Authority
In 2001, First Integrity Mortgage Services dismantled the above outdated, assembly-line system. The Loan Coordinating System has worked flawlessly for nearly a decade, because it is uniquely based upon giving equal parts of responsibility and authority to one highly-skilled employee.
No longer do loan files bounce back and forth between loan departments. Our loan coordinators take complete ownership of each client’s file. Since most of our loan coordinators have been with First Integrity Mortgage Services for more than 15 years on average, our clients and our referring sources develop true relationships.